Cognitive Overload at Work: Why Constant Communication Is Exhausting Your Employees
A successful business owner said something to me recently that captured a problem I’m hearing more and more often: “I feel like everyone has direct access to my brain.” Her business was doing well. She wasn't facing a major crisis, and she wasn't talking about giving up. The problem was more ordinary than that. Email. WhatsApp. Phone calls. Staff questions. Meetings. Customers. Suppliers. Notifications. Decisions that needed to be made. None of these things was particularly overwhelming on...